CNS Logo

 

Project History

CLIENTS

ASSIGNMENTS

ROLES

TIME FRAMES

Magna International

Coordinate customer EDI initiatives for all Magna divisions

Sr. Project Manager-EDI

Aug ’89 - Aug ’90

CIBC Wood Gundy

Relocation project (Head office) [$7.5m]

Project Manager-DataCom.

Sep ’89 - Apr ’90

Classicom Cable
(now Rogers Cable)

Strategic Marketing Opportunity study

Project Manager / Author

Oct ’89 - Jan ’90

(4) Chartered Banks & Federal Gov’t

Syndicated EDI Marketing Oppportunity study

Co-Author

Oct ’89 - Feb ’90

Treasury Board -
Ont. Provincial Gov’t

EDI Strategic Plan

Co-Author

Apr ’90 - Jun ’90

Revenue Canada -
Federal Gov’t

Strategic Communications Master Plan

Co-Author

Apr ’91 - Oct ’91

CIBC &
CIBC World Markets

Relocation project (Investment Division) [$7.5m]

Project Manager-DataCom.

Sep ’89 - Apr ’90

Strategic Marketing opportunity study

Project Manager / Author

May ’90 - Aug ’90

Network Management Strategic Plan

Project Manager / Author

Feb ’92 - Jun ’92

Canada Post

Relocation project (Division)

Project Manager-DataCom.

Jul ’92 - Aug ’92

Allstream (Unitel / AT&T Long Distance)

Data Communications

Interim Management

Apr ’90 - Mar ’91

Computer Centre / Network Outsourcing

Project Manager-Networks

Jan ’91 - Apr ’91

Relocation project (Head Office)  ****

Project Manager- Networks

Jan ’91 - Sep ’91

Relocation project (National Support Centres)

Project Manager - Networks

Jul ’91 - Sep ’91

Establish a new Order Processing System

Project Mgr- Technology

Oct ’91 - Jun ’92

Relocation project (Network Control Centre)  [$5.5m]

Project Manager - Networks

Jun ’92 - Aug ’93

Network Systems Audit:  Print Distribution System

Project Manager - Systems

Jan ’93 - Mar ’93

Relocation project (Sales Division)

Project Manager - Networks

Dec ’92 - Apr ’93

Relocation project (Voice Network Control Centre)

Project Manager - Networks

May ’93 - Dec ’93

Network System Audit: LDS Contact Centre Network

Project Manager- DataCom.

Jul ’93 - Oct ’93

Network Re-Build: LDS Contact Centre Network

Project Manager- DataCom.

Nov ’93 - Jan ’94

Computer Centre / Network Outsourcing

Project Manager- Networks

Jan ’94 - May ’94

Establish New Contact Centre Infrastructure  ****

Project Manager- Networks

Jan ’94 - May ’94

Relocation project (Systems / IT Division)

Project Manager- Networks

May ’94 - Oct ’94

Data Communications / Intranet / Internet

Interim Management

May ’94 - Sep ’94

Establish New Contact Centre Infrastructure

Sr. Project Mgr- Networks

Sep ’94 - Apr ’95

Relocation project (Systems / IT Division)

Sr. Project Mgr- Networks

Mar ’95 - May ’95

Relocation of a major Contact Centre Infrastructure

Project Director- Networks

Dec ’95 - May ’96

Greyhound Bus Lines

Relocation project (Division)

Project Manager- DataCom.

Feb ’93 - Mar ’93

Royal Bank &
RBC Dominion Securities

Relocation project (Head Office & Trading Flr) [$15m]

Sr. Project Mgr- Technology

Sep ’95 - Dec ’96

Merger / Integration project (Investment Division)

Sr. Project Mgr- Technology

Jan ’97 - Mar ’98

Relocation project (Investment Division- Vancouver)

Sr. Project Mgr- Technology

Nov ’96 - May ’97

Globe and Mail Newspaper

Strategic Network Audit: ATM / Frame Relay

Lead Consultant / Author

Dec ’96 - Dec ’96

Citibank

Manage RFP for a new Virtual Banking system

Project. Mgr- Technology

Sep ’96 - Nov ’96

Manage install of a new Virtual Banking system

Project Mgr- Technology

Nov ’96 - Dec ’97

Manulife Financial

Trading Floor Relocation: Quality Assurance

Sr. Project Mgr- Technology

Jul ’97 - Oct ’97

AG Simpson

Strategic Network Audit / Tactical Initiatives

Interim Management

May ’97 - Sep ’97

Network Modernization & Re-build

Project Director / Integrator

Oct ’97 - Aug ’98

Rogers Communications
Rogers Cable
Rogers Wireless

Contact Centre Integration / Relocation / ISDN projects

Project Manager- Telecom

Apr ’95 - Aug ’95

Establish Outbound Telemarketing Contact Centre

Project Manager- Telecom

Aug ’95 - Nov ’95

CTI: Computer Telephony Integration

Sr. Project Mgr- Technology

Nov ’95 - Jun ’96

Relocation project (Head Office & Contact Centre)

Sr. Project Mgr- Technology

Oct ’97 - Sep ’98

Predictive Dialer and Contact Centre Initiatives

Sr. Project Mgr- Technology

Sep ’98 - May ’99

Tech. Infrastructure for new Billing System *** [$20m]

Program Mgr- Technology

Mar ’99 - Dec ’01

Fully-automated Voice Recognition IVR ** [$14m]

Sr. Project Mgr- IVR Tech.

Jan ’02 - Dec ’02

Modernize national Contact Centres’ IVR technology base

Sr. Project Mgr- IVR Tech.

Jan ’03 - Apr ’03

Build Voice Recognition for all Contact Centre IVRs [$14.7m]

Sr. Project Mgr- IVR Tech.

Aug ’03 - Nov ’05

IVR & Contact Centre Systems Integration & CRM ****

Sr. Project Mgr- IVR Tech.

Jan ’06 - Apr ’09

Sun Life Financial

Contact Centre RFP Outsourcing Initiative

Sr. Project Mgr- IT

May ’09 - Sep ’10

Softel Communications/
Sun Life Financial

Contact Centre Integration & Transition Planning Initiative

Sr. Project Mgr- IT

Nov ’10 - Present

 

****

Presidential Recognition Award

 

***

CIO & Vice-Presidential Recognition Award

 

**

PROJECT WORLD’s "I.T. Project of the Year"