Experience Overview

Mr. Jackson has more than thirty (30) years of industry experience in Information Technology:

(21) years as Principal of Catalytic Network Systems, an independent Management Consulting firm.
(3) years as Director of Networking & Communications with Canada’s largest Automotive Parts Manufacturer.
(5) years as a Sr. Project Manager with a major Canadian Oil and Gas corporation.
(4) years as a Project Manager / Systems Engineer with Canada’s largest Telecommunications Common Carrier.

Mr. Jackson’s business experience encompasses the following disciplines:

	YEARS
• Contact Centres: Customer Service (Inbound), Telemarketing (Outbound) and hybrid "Blended".	15
• Telecommunication, Networking and Wireless Communications services.	14
• Financial Banking & Insurance services.	6.5
• Petroleum Gas Station Automation and Control systems.	5
• E-Commerce, EDI (Electronic Data Inter-exchange) and Business Systems Integration.	4.5
• Investment / Brokerage / Trading Floor systems.	3
• Retail Point-of-Sale (POS) / Credit Authorization / Electronic Funds Transfer (EFT) systems.	3
• Just-in-Time (JIT) Manufacturing systems.	3
• Network Management, Control and Surveillance Centres.	2
• Cable TV and Broadcast services.	1
• Provincial and Federal Government systems and services.	0.5

Mr. Jackson’s industry and consulting career has provided him with hands-on experience in managing technological change in the following areas:

Contact Centres: ACDs, IVRs, Dialers, Routing, CTI, Work Force Mgmt, Call Recording & Quality Mgmt.

Intranet/Internet: Local Area and Wide Area Networking, Fast-Ethernet, ATM, Frame Relay and VPNs.

Electronic Messaging, Work Group (Group-ware) Computing and Computer Conferencing.